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Some of the questions we receive from our customers
are answered below. If you have other questions or would like more information
about medication we feature, please email them to Support@RapidCodRx.com
or call our Customer Representatives at .
How Do I Place An Order?
When you click an Order link, you will be taken to our secure server where
you will set up your account. You will answer an online questionnaire
to provide information relevant to your medical condition. Once you complete
the questionnaire, you will see a confirmation page to review your answers
for accuracy. At this point, you will submit your order for processing.
In case physician needs to communicate with you to process your medication
request, please ensure that you give us an accurate daytime and nighttime
telephone numbers as well as email address.
What Happens Once I Submit My Order?
A US licensed physician will review the information you have submitted
and either approve or decline your request.
If approved, the physician will write the prescription and send it to
the pharmacy where it will be filled and shipped to you. Your prescription
will include information explaining the usage, dose, and precautionary
information for your medication. You will also receive contact information
for the pharmacist in case you have any questions after you receive
your medication.
After placing your order you will be able to track it's process in real-time
by logging into the help desk. When your order ships, the FedEx tracking
number will be e-mailed to you so you may track its progress through the
FedEx system.
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How Do I Track My Shipment?
You can track the progress of your order directly through the
account that you set-up during check-out or with FedEx.com.
Your tracking number will be e-mailed to you as soon as your prescription
is filled.
When Is My Order Reveiwed by the DR?
Generaly, all orders are reveiwed no later then 3:00pm EST by our physician.
Any Order that comes in after 3:00pm EST will be reviewed the next day.
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Why Does Fed Ex Say My Order Isn't In Their System?
Your tracking number will be e-mailed to you as soon as your prescription
is filled which is usually around 4:00pm EST. Your tracking number will
not be Viewable in the Fed Ex System until Fed EX SCANS
THE ORDER INTO THEIR SYSTEM. Which is usually after
8:00pm EST.
Can I Telephone An Order In?
YES -
Can I Order Medications Without Seeing A Doctor?
In most cases, yes. We encourage regular doctor visits and examinations.
However, in some instances, in lieu of a physical exam in a physician's
office, the patient can complete an online questionnaire and communicate
with one of our US licensed physicians using our secure online communication
system. This process will never completely replace traditional medicine,
but under certain circumstances, it does provide patients the ability
to receive treatment for a number of conditions that may not require
an additional physical exam.
For example: If you have recently had an in-office exam with a physician,
in many cases you do not need to see another physical to receive a prescription
for the medication you need. You can simply ask for your medical history
to be reviewed by one of our US licensed physicians. A thorough review
of your medical history is often sufficient for one of our doctors to
be able to approve and write the prescription.
If the prescribing physician who is reviewing your questionnaire has a
question about anything, a customer care specialist will contact you before
determining whether or not to approve the prescription.
What happens during the physician's review or consultation?
In this process, you will be asked to complete a questionnaire detailing
your medical history and any current conditions or medications that you
maybe taking. These are the same type of questions your physician would
ask you if you were making an in-office visit.
You may be contacted by the physician who reviews your medical history
or by the pharmacist filling your prescription if they need further details
prior to approving your request for medication.
What Are Your Privacy Policies, What Is HIPAA and Are You HIPAA
Compliant?
HIPPA are national standards to protect the privacy of personal health
information. Yes we are HIPAA compliant. Click
Here to read our Notice of Privacy Practices.
What Are Your Security Policies?
Our on-line ordering system uses the latest in Secure Encryption Technology.
All personal and credit card information is submitted with the highest
level of security and precautions. Our system also has safeguards in place
to protect against credit card fraud. Individuals attempting the fraudulent
use of a credit card will be reported.
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How Does An Online Consultation Work?
Online consultations are a new concept in health care that utilize the
Internet to improve patient access to physician care. The patient does
not receive a traditional physical exam by the physician, but rather completes
an online questionnaire and communicates with the physician using our
secure online communication tool. Although online consultations will never
take the place of traditional medicine, they do provide a means for patients
to receive treatment for a limited number of conditions that, in certain
circumstances, may not require a physical exam.
Is This Legal?
In developing this new Internet medium for the delivery of health care
services, our organization is committed to meeting and exceeding current
regulations. THIS PHARMACY only utilizes licensed US physicians that practice
in the US. Our pharmacies are licensed to ship medication to all 50 states
and employ licensed US pharmacists to provide you with the highest standards
of pharmaceutical care. All medication is obtained from legitimate pharmaceutical
wholesalers, so you rest assured you are receiving the same medication
as you would at your neighborhood pharmacy.
What Prescription Medications Do You Dispense?
We only offer medications that can be prescribed from online consultations,
therefore we carry a very limited number of medications. No legitimate online
medical company will ever offer narcotics or addictive medications via the Internet.
The medications offered on our website do not require a physical examination.
A thorough review of your medical history is sufficient.
What shipping methods are available?
FedEx Priority, FedEx 2nd Day Air and FedEx 3-Day Express are the three
methods of shipping that we offer. The rates vary depending on the exact
shipping destination.
Once the pharmacy has received your prescription, it will be filled and
shipped typically within one business day. We will notify you if there
is a problem with your order. When the pharmacy ships the order you will
be able to view a FedEx tracking number on the by going to the Order Status
page.
We are unable to ship orders to P.O. Boxes at this time. We must have
an adult signature at time of delivery.
We do not ship outside of the US.
RapidCodRx.com ships only to the address on the credit card used to
pay for the purchase. This requirement protects our customers from fraudulent
use of their credit card.
Cancellation Policy
You may cancel your order before your order is shipped by calling .
Doctor Consultation Fee will be charged whether or not the physician
approves the medication(s).
Do You Ship Orders Everyday?
We do not process prescription orders on weekends or holidays. If you
place an order after 3:00 PM on Friday EST, the order will be sent to
the pharmacy and shipped out the following day.
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Can I Return My Medication For A Refund?
We are unable to accept returned prescription medications due to Federal Law.
*SATISFACTION GUARANTEED*
RapidCodRx.com guarantees your satisfaction with our products and
services.
We are committed to offering outstanding quality and service and we are here
to serve you 24 hours a day, seven days a week. If you are unhappy with our
service, please CONTACT US and let us know
the problem. We respond to ALL complaints in a timely manner.
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